We are going to begin using a new e-mail provider. We have had a lot of issues lately with our e-mails not being delivered, the links in the e-mails not working, or people simply being omitted from the list. So in an effort to fix all of the issues and streamline our e-mail campaigns, we will be working with a different e-mail provider.

What this means for you. Hopefully you will be getting our e-mails again (we sent one from our new provider yesterday afternoon) and the links will work for you. Initially though, our e-mails from our new provider may land in your JUNK/SPAM folder. You will need to indicate to your e-mail provider that those e-mails are not JUNK/SPAM and put them on your approved sender list. The e-mails from the new provider, Squarespace, will be coming from Palmyra Pharmacy & Gift Shop. They will show as coming from lgable@palmyra-pharmacy.com. This e-mail is the work e-mail for Leigh, the Gift/Hallmark manager at Palmyra Pharmacy & Gift Shop. It is a legitimate e-mail. Your information has not been sold to anyone else. We have simply moved our “mailing” list to our website provider instead of another provider.

We will still be doing contests. We will still be giving you important announcements. We will still be doing birthday coupons. We will still be doing special offers and coupons. The e-mails will just look a bit more streamlined and the coupons may look a bit different. This change will also allow us to open up our offers to our website as well as in store.

If you have any questions, please feel free to reach out. I would be happy to chat with you.

Please check for the e-mail that was sent from our new provider on 7/8 in the afternoon. It may have landed in your JUNK/SPAM. Move it to your inbox and hopefully, fingers crossed, you will continue to receive e-mails in your inbox from us.

Lastly, thank you. Thank you for your patience. Thank you for your understanding. Thank you for your feedback. I, Leigh, am not tech support. I have been working to figure this out for quite awhile. There has been a lot of frustration on my part. Hopefully, this switch will fix all of the issues. Thank you for your support and your continued patronage at Palmrya Pharmacy & Gift Shop.

We would like to say thank you for shopping with us during our Holiday Open House. We would not be able to continue here without your support. We appreciate your continued patronage.

We would like to say a few things about coupons, offers, e-mails, and why we do things the way that we do. We would also like to make a request or two.

We are a small business. We are not owned by Hallmark. We offer specials to you, our customers, so that you can save a bit of money on your purchases. We know that in this world that has so many options for you to purchase items, that sometimes our price is not the lowest. So we thank you for choosing to shop with us. We accept Hallmark Gold Crown coupons because we are a Hallmark Gold Crown location. We cannot, however, accept Hallmark Gold Crown coupons on top of a promotion, coupon, or store discount. We must make a profit in order to stay in business. So many times a day we hear, “They are closing all of the Hallmark stores around us.” Unfortunately, there is no “they”. Most times it is small business owners who are struggling against the pressures of doing business in a world of online retailers and business giants. We at Palmyra Pharmacy & Gift Shop have one location. That’s it. One location to pay rent, heating, electric, water, taxes, employees, health insurance, liability insurance, cleaning supplies, maintenance, retail supplies, etc…It’s the cost of doing business as a brick and mortar store. It’s so much more than the cost of the item that you are purchasing. You are supporting the families of the folks who are waiting on you. You are supporting the families of the folks from whom we purchase items. You are, and we thank you for this, keeping us in business. That being said, we cannot offer a double discount. We have adopted our store coupon policy so that you can save and we can still be here to continue to serve you long into the future. We promise that we will try to get you the best deal that we can and keep our doors open for many years to come. Please do not get angry with our employees because they will not honor a coupon or a discount that is in opposition to our coupon policy.

We also are trying to navigate a difficult time with economic pressures that are completely out of our control. Higher prices at the retail store for you are higher prices for us at our wholesale suppliers. We must pay for everything that we order before it gets to us. The wholesalers do not take it back if we don’t sell it. Ordering has become a very difficult balancing act. Are we going to sell this item? How many of this item are we going to sell? Will we sell it before the end of the season or will we sell it at clearance after the season? There are empty spots this year on our Hallmark Ornament display. We apologize to you who come in looking to purchase a specific item. This year’s ordering pressures and increased prices have been a difficult situation to navigate. Hopefully these things will settle down and we can get a better handle on ordering for next year. Just know that a lot of time, thought, and hand wringing has gone into the ordering. For this season, please extend to us some grace, knowing that this season is not a typical season. Please do not get angry with our employees because something that you want is not in stock.

E-mails and social media continue to be our best way to advertise without costing us an arm and a leg. If for some reason your e-mails are not getting to you from Palmyra Pharmacy & Gift Shop, please check that we have the correct e-mail on file. If your e-mail is correct and you are still not getting e-mails, please check your SPAM or junk, please check your blocked sender list, and then please check with your e-mail provider. If our e-mail platform says that they are sent, then it becomes your responsibility to figure out where they are going if they are not getting to you. We are not a huge corporation that has a separate IT department. We contract e-mails to be sent through a third-party provider. We cannot answer why they are not getting to you. In most instances, we can try to provide a work around. Please come and talk to us. Please do not get angry with our employees because you are not getting e-mails. In this world of digital craziness, we have no better answers than you do.

We do not have access to your Hallmark Coupons. We do not have access to your e-mail. We do not have access to your special offers. We can only process coupons and offers that you have in your possession. We will never have a Hallmark register system on which we will be able to see your coupons. We are a pharmacy that must have pharmacy software and that software is not compatible with Hallmark. So please have any offers that you would like to try and redeem in your possession when you come in the store. If you do not get a coupon or an offer that you believe you should have, please do not get angry with our employees.

We’ve had instances lately where customers are taking out their anger on employees. Please, we know you’re frustrated sometimes with the above policies and/or issues, but we are trying our hardest to do our best for you. But anger directed at an employee is not the answer to solving anything. If there is an issue, please ask to speak to management and we will try to resolve it together. In this season especially, good will should be given to everyone.

We are so thankful for you. We are so grateful for you. We hope to serve you long into the future. We hope that we have provided you great customer service. We hope that we have gone the extra mile to get you products that make you, your family, and friends smile. Please feel free to reach out to us about any issues, questions, or concerns. And thank you for shopping at Palmyra Pharmacy & Gift Shop.

Our business hours are changing slightly on January 1st. We will begin closing at 2 pm on Saturdays. The rest of our hours will remain the same for your shopping convenience.

As this Christmas season gets busier and busier, we are daily meeting new customers in our store. So we thought that we would take a moment to introduce ourselves to you formally and clarify a few things about our shop.

We welcome you to Palmyra Pharmacy & Gift Shop. We are an independently owned pharmacy and gift shop. Although we are a Hallmark Gold Crown store, we are not owned by Hallmark. We are a small business that is locally owned and operated. We are not affiliated with any other store. Questions have been arising as to whether or not we are “attached” to other stores that have closed or may no longer be carrying Hallmark merchandise. The answer is no. Our owner has one store. We were never owned by Rhoads Hallmark and Gift or by Hershey Pharmacy and Gift. We did own Middletown Card & Gift Shop. We did close that location when we expanded our Palmyra location. This was a decision that was made by management in the best interest of our business.

We welcome customers from these other stores and hope that you will find a “home” with us. Anything that we can do to serve you better, we will try to do to the best of our ability.

We are committed to bringing you the best selection in the area for cards and gifts. We do not have the exact same products that other stores you have shopped in the past may have carried. We have a different buyer, different store layout, different clientele, etc. We hope that you are able to find a gift in our shop for anyone on your list. Please reach out to us if you have suggestions or comments. We welcome feedback.

We do accept all Hallmark coupons at our store and do accept the Crown Rewards Card. You are welcome to use your Hallmark Reward Dollars and Bonus Dollars on any Hallmark or non-Hallmark regular priced gift merchandise in our store. We do not double up discounts. Each item can only carry one discount, reward, bonus, or coupon. As a small business, we will do our best to get you the best deal that we can and still remain in business. We understand that times are tough. Please know that when you shop our store you are supporting local folks who work hard to provide you the best service that they can.

We are a full service pharmacy offering prescription refills, immunizations, mediset service, and local delivery. You can find over the counter medications in our pharmacy area, pick up your prescriptions, and shop for cards and gifts all in the same shopping trip. We can transfer your medications for you. We would be happy to take care of your prescriptions and answer any questions you may have

Finally, if you wish to receive information on what is going on in our store, please sign up for e-mails. Hallmark e-mails are separate from e-mails from Palmyra Pharmacy & Gift Shop. You can sign up via our website or in person. Make sure that you turn off any SPAM filters and that you add us to your accepted e-mail list. E-mail is our easiest way to communicate with you and make you aware of our specials, contests, giveaways, etc.

This has been a season of change for us as well as our customers. It continues to be a difficult year with shipping delays and Hallmark computer restructuring. So please, accept our apologies for any out of stock items and delays. We strive to get everything that our customers are requesting and it disappoints us as much as it disappoints you when we cannot do so.

We would love to be your home for all things pharmacy, Hallmark, and gift in the greater Palmyra area. Stop in and check us out, we would be happy to see you.